Project
Nacharbeiten
Client
Nachträgliche Arbeiten umfassen im Wesentlichen das Retuschieren der Lehmoberflächen, insbesondere an Stoßstellen und Anschlüssen. Dabei wird der Lehm durch den Einsatz eines Holzbretts und eines Fäustels erneut angefeuchtet und behutsam bearbeitet, um eine nahtlose Oberfläche zu erzielen. Anschließend wird eine Kaseinlösung, die mit Wasser verdünnt wurde, flächig auf die Wand aufgespritzt. Dieser einmalige Auftrag verhindert das Abbröckeln der obersten Lehmschicht, ohne die Offenporigkeit des Materials zu beeinträchtigen. Dadurch bleibt die wertvolle Fähigkeit des Lehms zur Regulierung von Wärme und Feuchtigkeit erhalten.
What I did
I organized a 5 day design sprint, loosely based on Google's Design Sprint methodologies. The first half of the sprint was focused on team alignment, goal setting, and establishing requirements/constraints. The objective of the second half was to create a future state service blueprint which outlined the people and systems we needed in place for launch. The blueprint then informed a budget and resourcing plan for the year.
Due to the complexity and length of the mortgage process, we weren't able to test this prototype during the design sprint. The validation of the process we blueprinted took place in the following months with live beta testing customers in Florida.
The problem we had was obvious: we were lacking a clear, unified vision for our Q4 launch. Everyone on the team had thoughts for what it might look like and a workshop format seemed appropriate for bringing together everybody's ideas and knowledge.
I felt that a service blueprint was going to be the best tool for the job - it would bring together our defined customer experience with all of the backend processes needed to support it. But in order to get there, it was essential to rally behind a shared vision and define the constraints we'd work with. That's where I borrowed from the Google Design Sprint methodology.
What I did in the 2 weeks leading up to the sprint:
- Created a sprint brief and agenda
- Invited participants
- Lined up a few presenters
- Prepared a deck and Miro board
The workshop was done remotely with five participants: the CEO, COO, product manager, business analyst, and myself (the designer). I'll admit there was a bit of skepticism and difficulty keeping the participants engaged, but it was overall a success.
By the end of the week, we had accomplished:
- Established a shared knowledge base
- Defined the big goal and obstacles that we may face
- Created an end-to-end future state service blueprint
- Created a hiring and resource plan with high level budget for the year
